These General Terms and Conditions ('Terms') govern all purchases and the use of the online boutique provided by HAUS.JACOB GmbH via https://hausjacob.com. By placing an order, you agree to be bound by these Terms.
HAUS.JACOB GmbH
Wolfratshauser Str. 52
81379 Munich
Germany
Managing Director: Carolin Möhring
Commercial Register: HRB 299298
VAT ID No.: DE453586338
Email: support@hausjacob.com
The following Terms apply to all contracts concluded between us and consumers or entrepreneurs (jointly referred to as 'Customers') for goods and services offered in our online store.
Consumer means any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business, or profession (sec. 13 BGB). An entrepreneur is a natural or legal person or a partnership with legal personality who, when entering into the contract, acts in exercise of his or her trade, business, or profession (sec. 14 BGB).
The product presentations in the online store are non-binding offers.
By clicking the 'Buy now' button in the last step of the order process, you submit a binding offer to purchase the goods in the shopping cart.
The contract is concluded when we confirm the order by email (order confirmation) or dispatch the goods.
All prices are stated in euros and include the applicable statutory value‑added tax ('VAT'). Shipping costs are shown separately during checkout.
We accept the following payment methods: credit/debit card (Visa, Mastercard, Amex), PayPal, SEPA bank transfer, Apple Pay, Klarna Pay Later. We reserve the right to exclude certain payment methods for individual orders.
The purchase price is due immediately upon conclusion of the contract.
We ship worldwide from our warehouse in Munich, Germany. Every shipment is fully insured for its entire value (typically well above €500) at no additional cost to you.
Shipping costs depend on the lamp’s packed size and weight. During checkout the store automatically calculates the exact rate based on volumetric weight (up to 50 kg per parcel). Indicative price bands are listed in section 12 below.
Estimated transit times (after dispatch):
• Germany: 2–4 business days
• EU countries: 4–7 business days
• Rest of world: 7–14 business days
Oversized or heavy pieces (> 30 kg or longest side > 120 cm) are shipped via DHL Freight or a specialised fine‑art courier. The carrier will contact you to arrange a delivery slot (curb‑side/kerbside drop‑off as standard).
Import duties, taxes, and customs fees for deliveries outside the EU are borne by the Customer and are not included in our prices.
As soon as your order leaves our warehouse you will receive a dispatch confirmation with a tracking link and the insurance certificate.
The goods remain our property until full payment has been received.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party indicated by you, other than the carrier, acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us (HAUS.JACOB GmbH, Wolfratshauser Str. 52, 81379 Munich, Germany, support@hausjacob.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email).
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Statutory consumer warranty rights apply.
We shall be liable without limitation for intent and gross negligence. For simple negligence, we shall be liable only for injury to life, body, or health or for breach of an essential contractual obligation. In the latter case, liability is limited to foreseeable, direct damages typical for the contract.
All content on the Site, including text, graphics, photographs, logos, and product designs, is protected by intellectual property rights and remains the property of HAUS.JACOB or its licensors. Any use without our prior written consent is prohibited.
The EU Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection laws in your country of residence remain unaffected.
Standard Parcel ≤ 10 kg & ≤ 120 cm girth | DHL GoGreen (insured) | 2–7 business days | €9.90
Large Parcel 10–30 kg or oversize | DHL Economy (insured) | 4–10 business days | €19.90
Freight / Art Cargo 30–50 kg or very bulky pieces | DHL Freight / Fine‑Art Courier (insured) | 5–14 business days | Calculated at checkout / quotation
All shipping options include full insurance cover up to the invoice amount (> €500 per item) and online tracking.
SEPA Bank Transfer (pre‑payment)
We reserve the right to add or remove payment methods at any time.
We may update these Terms from time to time. The version valid at the time of your order shall apply. We will inform you of material changes by posting the updated Terms on the Site.
Last updated: June 2025